Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 08, 2018 - 13:00 EST
PLATFORM ALERT: Temporarily Unavailable 12/8
Our teams will be performing a database migration on Saturday, December 8th, 2018 starting at 1:00 PM EST and ending at approximately 12:00 AM EST. During this time, you and your customers will be unable to access the TRAX Platform.
During the maintenance window, you and your customers will see a temporary maintenance page when visiting your site and you will be unable to complete any actions within the TRAX Platform.
PREPARE AHEAD OF TIME: Due to the length of this maintenance window, we highly recommend preparing for your weekend events by printing out reports, kitchen sheets, cover sheets, etc. ahead of time.
PLEASE NOTE: Starting at 11:00 AM EST on Saturday, December 8th we will be backing up the database’s data. Even though you will be able to access the TRAX Platform until 1:00 PM EST, we highly recommend you do not make changes to any data during this time as these changes have potential to be lost.
We apologize for any inconvenience this may cause. For real-time updates, please visit trust.catertrax.com. If you have questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance. We will have staff available to assist with any urgent matters for events occurring during this maintenance window.
Posted Nov 05, 2018 - 09:33 EST
This scheduled maintenance affected: TRAX Platform.