All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

Looking for information on the General Data Protection Regulation (GDPR)?
You can find information on the EU GDPR and what CaterTrax is doing to prepare here.

We are proud to report for May, 2018 we had 100% Production Availability for the TRAX Platform

TRAX Platform   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To maintain optimal recovery conditions, a maintenance period for our disaster recovery environment has been scheduled on Sunday, June 24th 12:00 AM EST – Sunday, June 24th 7:00 AM EST

During this period, access to the TRAX Platform will NOT be affected and administrators should not experience any disruption in service.
Posted on Jun 18, 14:10 EDT
Our teams will be performing monthly maintenance tasks on our servers Saturday, June 30th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:08 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, July 28th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:11 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, August 25th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:13 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, September 29th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:15 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, October 27th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:20 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, November 24th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:21 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, December 29th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:22 EST
Past Incidents
Jun 23, 2018

No incidents reported today.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.