Monitoring - Our teams will be performing maintenance tasks on our servers Saturday, December 15th 5:00 AM to 6:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We will continue to monitor the TRAX Platform for intermittent latency beyond this coming weekend and into next week.
Dec 13, 15:45 EST
Update - We are continuing to investigate this issue.
Dec 11, 14:20 EST
Update - We are continuing to investigate this issue.
Dec 11, 13:40 EST
Investigating - Through monitoring, the CaterTrax Team has documented intermittent platform latency when some administrators are completing various online functions. Our teams are working as quickly as possible to optimize the speed of the TRAX Platform. Please continue to reach out to our dedicated Client Support Team with questions or concerns by logging a support ticket or calling them directly at 1-800-975-8729.

We will continue to update this site as updates become available.
Dec 11, 13:40 EST

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

Looking for information on the General Data Protection Regulation (GDPR)?
You can find information on the EU GDPR and what CaterTrax is doing to prepare here.

We are proud to report for November, 2018 we had 100% Production Availability for the TRAX Platform

TRAX Platform   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams will be performing monthly maintenance tasks on our servers Sunday, December 30th 5:00 AM to 5:30 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:22 EST
Past Incidents
Dec 17, 2018

No incidents reported today.

Dec 16, 2018

No incidents reported.

Dec 15, 2018
Completed - The scheduled maintenance has been completed.
Dec 15, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 05:00 EST
Scheduled - Our teams will be performing maintenance tasks on our servers Saturday, December 15th 5:00 AM to 6:00 AM EST. During this time, you will be unable to login to the administrative side of the TRAX Platform. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Dec 13, 15:54 EST
Dec 14, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018
Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:00 EST
Scheduled - PLATFORM ALERT: Temporarily Unavailable 12/8

Our teams will be performing a database migration on Saturday, December 8th, 2018 starting at 1:00 PM EST and ending at approximately 12:00 AM EST. During this time, you and your customers will be unable to access the TRAX Platform.

During the maintenance window, you and your customers will see a temporary maintenance page when visiting your site and you will be unable to complete any actions within the TRAX Platform.

PREPARE AHEAD OF TIME: Due to the length of this maintenance window, we highly recommend preparing for your weekend events by printing out reports, kitchen sheets, cover sheets, etc. ahead of time.

PLEASE NOTE: Starting at 11:00 AM EST on Saturday, December 8th we will be backing up the database’s data. Even though you will be able to access the TRAX Platform until 1:00 PM EST, we highly recommend you do not make changes to any data during this time as these changes have potential to be lost.

We apologize for any inconvenience this may cause. For real-time updates, please visit trust.catertrax.com. If you have questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance. We will have staff available to assist with any urgent matters for events occurring during this maintenance window.
Nov 5, 09:33 EST
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.