All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

We are proud to report for March 2020 we had 100% Production Availability for the TRAX Platform

TRAX Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our infrastructure partner, Rackspace, is performing data center maintenance. Starting at 11:30 PM EST on Friday April 17 to 8 AM EST on Saturday April 18 administrators and their customers will see a temporary maintenance page when visiting a CaterTrax site and will not be able to access the TRAX Platform. Administrators may also experience some longer than expected load times when using the calendar and reporting features immediately following the maintenance.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Feb 20, 11:19 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 11:49 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 11:53 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 11:57 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 12:02 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 12:09 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 12:14 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 12:17 EST
Scheduled - Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Oct 25, 06:30 EDT
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 12:19 EST
Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 17, 12:20 EST
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - This incident has been resolved.
Apr 1, 16:28 EDT
Update - The TRAX Platform continues to operate within normal, historical performance ranges. Our teams are continuing to monitor systems performance and will provide updates as needed.
Mar 2, 16:10 EST
Monitoring - The TRAX Platform continues to operate within normal, historical performance ranges. Our teams are continuing to monitor systems performance and will provide updates as needed.
Feb 28, 16:54 EST
Update - The TRAX Platform continues to operate within normal, historical performance ranges. Our teams are continuing to monitor systems performance and will provide updates as needed.
Feb 28, 11:58 EST
Update - The CaterTrax platform continues to operate within normal, historical performance ranges since the system maintenance performed yesterday. Our teams will continue to monitor through the end of the week and will provide updates as needed.
Feb 27, 17:53 EST
Update - The CaterTrax platform continues to operate within normal, historical performance ranges since the system maintenance performed yesterday. Our teams are continuing to monitor and will provide updates as more information becomes available.
Feb 27, 10:28 EST
Update - The CaterTrax platform continues to operate within normal ranges since the system maintenance performed this afternoon. Our teams are continuing to monitor and will provide updates as more information becomes available.
Feb 26, 17:48 EST
Update - We performed systems maintenance earlier this afternoon and have seen performance improvement since that maintenance. We are continuing to monitor and investigate performance. The TRAX Platform is operational.
Feb 26, 15:15 EST
Update - Our teams have completed maintenance on our servers and access to the platform has been resumed. Our teams are still actively monitoring and investigating performance. We will keep updating this site as new information becomes available.
Feb 26, 14:04 EST
Update - Our teams are currently performing maintenance on our servers. During this time, admins and their customers will be unable to log into your account for up to 15-minutes. Administrators and their customers will see a temporary maintenance window. For real-time updates, check back to this site. As always, our support team can be reached at 1-800-975-8729.
Feb 26, 13:43 EST
Update - Some sites may be experiencing slower than average load times, but the TRAX Platform is operational. Our teams are continuing to monitor and investigate performance issues. We will keep updating this site as new information becomes available.
Feb 26, 13:20 EST
Update - The TRAX Platform is operational. Our teams are continuing to monitor and investigate performance issues. Some sites may be experiencing slower than average load times. We will keep updating this site as new information becomes available.
Feb 26, 11:07 EST
Update - We are continuing to investigate this issue.
Feb 26, 08:46 EST
Update - We are continuing to investigate this issue.
Feb 25, 15:00 EST
Update - CaterTrax sites are now available but administrators and their customers are continuing to experience degraded performance. At this time we have turned off Master Invoice functionality for all sites. We are continuing to investigate slow load times. We will provide updates here as more information becomes available.
Feb 25, 14:02 EST
Investigating - The TRAX Platform is currently experiencing a disruption of service. Our teams are working as quickly as possible to resolve the issue. We will update this site with information as it becomes available. Our Support team is available and is fielding phone calls and emails. We have switched over our phone message to indicate we are aware that there is an open incident.
Feb 25, 11:16 EST
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:30 EDT
Scheduled - Our teams will be performing monthly maintenance tasks on our servers. During this time, you will be unable to log into your account for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Jan 17, 11:48 EST
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.