All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

TRAX Platform   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams will be performing monthly maintenance tasks on our servers Saturday, February 24th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:02 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, March 31st 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:05 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, April 28th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:06 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, May 26th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:07 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, June 30th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:08 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, July 28th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:11 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, August 25th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:13 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, September 29th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:15 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, October 27th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:20 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, November 24th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:21 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, December 29th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:22 EST
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - This incident has been resolved.
Feb 16, 08:50 EST
Monitoring - Our team identified opportunities that resulted from maintenance that occurred this weekend to further enhance our servers. This additional maintenance caused unforeseen issues which resulted in a disruption in service. All sites are now operational as of 1:28 pm EST. Our Support team is available Monday - Friday 8:00 AM - 7:00 PM EST to answer any of your questions or requests for support.
Feb 14, 13:54 EST
Investigating - At approximately 12:55 PM EST due to internal monitoring, we noticed the platform was experiencing a disruption in service. Our teams are working as quickly as possible to investigate the issue. We will update this site with information as it becomes available. Our Support team is available and is fielding phone calls and emails. We have switched over our phone message to indicate we are aware that there is a technical incident. We understand for our east-coast clients lunch time is a very busy time in your schedule and we apologize for the inconvenience.
Feb 14, 13:27 EST
Feb 15, 2018

No incidents reported.

Feb 14, 2018
Resolved - This incident has been resolved.
Feb 14, 15:11 EST
Monitoring - Thank you for your patience this morning as our team investigated the administrative login issue. We are happy to report the issue has been resolved and we will continue to monitor the service levels of the administration login and all other core functionality of the TRAX Platform.

The incident has been tied back to our maintenance window this past weekend. The technology team worked this past weekend, Saturday - Sunday AM, during our scheduled maintenance window to avoid hours when our clients would need access to the TRAX Platform. These enhancements to our infrastructure were completed as planned and testing concluded by 3:00 AM EST on February 11th.

Early this morning, our team first began to detect failed administrator login attempts and general slowness for the platform. After careful investigation our team identified that configurations within our security appliances were incorrectly blocking some requests between the TRAX Platform and our authentication (login) services. The authentication services were failing intermittently for specific sites and users based on how their request was routed and serviced within our cloud environment for the servers.

Our team first applied changes to increase overall application performance and then resolved the login errors across the board by approximately 11:45 AM EST. We apologize for the inconvenience, we understand this is not the ideal way to start off your week or any business day.

As a result of this weekend’s project, you’ll notice a significant improvement to the page load times for your site. This is a direct result of the important work the teams performed this weekend. Our Support team is available Monday - Friday 8:00 AM - 7:00 PM EST to answer any of your questions or requests for support.
Feb 12, 16:47 EST
Investigating - At approximately 8:15 AM EST our clients are unable to login to the TRAX platform using their administrative credentials. Our Support team is fielding calls and emails about the issue. While our Infrastructure team works to investigate the issue, some clients have had success with clearing their cache in the web browser they are using. We will update this site as more information becomes available. We apologize for the inconvenience and understand the morning is a busy time for many of our operations.
Feb 12, 08:39 EST
Feb 13, 2018

No incidents reported.

Feb 11, 2018
Completed - The scheduled maintenance has been completed.
Feb 11, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 18:00 EST
Scheduled - Our teams will be migrating our servers to new hardware. This maintenance window could impact our clients on the West Coast and Internationally. We are recommending if you have a client event this night, consider printing necessary paperwork out of the TRAX Platform on Friday, February 9th.

During the maintenance time, you will be unable to login into the administrative side of the TRAX Platform. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Jan 18, 18:06 EST
Feb 9, 2018

No incidents reported.