All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

TRAX Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams will be performing monthly maintenance tasks on our servers Saturday, May 27th 2:30 AM to 3:30 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Apr 27, 14:22 EDT
Past Incidents
May 23, 2017

No incidents reported today.

May 22, 2017
Our teams are continuously monitoring and taking steps to prevent cyber-attacks, like the May 12, 2017 attack that has impacted thousands of businesses worldwide. This widely publicized cyber-attack was documented by several names, including: “Wanna Decryptor”, “WannaCry Ransomware”, “WannaCry”, and “WCry”. Please be aware that we were not affected by the current version of this ransomware.

This most recent ransomware exploited a specific vulnerability in the Microsoft Server Message Block (SMB) server that allows remote execution of code on machines. This would enable an individual to deliver files and code to a computer without local intervention. This vulnerability was discovered in March of 2017, and a critical security update was released by Microsoft (KB4013389). All Windows computers with automatic updates enabled would have applied the update on their own during their next patch cycle.

CaterTrax has automatic updates enabled for Microsoft. Therefore, the patch for this ransomware was applied as part of our standard update schedule on April 2, 2017. We have not identified any disruption of our production or headquarters environments. We have confirmed that all computers and servers in our network at CaterTrax headquarters have received the critical security patch, eliminating the current vulnerability that ransomware leverages. Additionally, we have enterprise-level firewalls at CaterTrax headquarters and our hosting provider with several layers of security scanning and filtering to remove high-risk traffic.

CaterTrax is taking as many preventive measures as possible to protect and maintain our technology platform and employee networks to provide the best possible service for your business needs. We will continue to keep you informed with key updates like this as they arise.
May 22, 11:14 EDT
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017
Completed - The scheduled maintenance has been completed.
May 13, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:30 EDT
Scheduled - Our teams will be performing monthly maintenance tasks on our servers Saturday, May 13th 2:30 AM to 3:30 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
May 4, 16:53 EDT
May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.