Monitoring - Starting at 10:58 AM this morning, our technology teams identified extreme site slowness that temporarily impacted all sites on the TRAX Platform. Our technology teams quickly found a resolution and have fully restored all sites. Our team is still investigating the root cause of this occurrence and will update this site with more information as it becomes available.

We apologize for any inconvenience this may have caused. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729.
Aug 16, 11:44 EDT

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

TRAX Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams will be performing monthly maintenance tasks on our servers Sunday, August 27th 2:00 AM to 3:00 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jun 9, 14:13 EDT
Our teams will be performing monthly maintenance tasks on our servers Saturday, September 30th 2:00 AM to 3:00 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jun 9, 14:14 EDT
Our teams will be performing monthly maintenance tasks on our servers Saturday, October 28th 2:00 AM to 3:00 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jun 9, 14:15 EDT
Our teams will be performing monthly maintenance tasks on our servers Saturday, December 2nd 2:00 AM to 3:00 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jun 9, 14:17 EDT
Our teams will be performing monthly maintenance tasks on our servers Saturday, December 30th 2:00 AM to 3:00 AM EST.
During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jun 9, 14:18 EDT
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.