All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

Looking for information on the General Data Protection Regulation (GDPR)?
You can find information on the EU GDPR and what CaterTrax is doing to prepare here.

We are proud to report for September 2019 we had 99.75% Production Availability for the TRAX Platform

TRAX Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 11:18 EDT
Scheduled - Our teams will be performing monthly maintenance tasks on our servers Sunday, October 27th 5:20 AM to 6:00 AM EDT. During this time, you will be unable to log into the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Dec 19, 14:09 EST
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 11:19 EDT
Scheduled - Our teams will be performing monthly maintenance tasks on our servers Sunday, November 24th 5:20 AM to 6:00 AM EDT. During this time, you will be unable to log into the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Dec 19, 14:10 EST
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 11:21 EDT
Scheduled - Our teams will be performing monthly maintenance tasks on our servers Sunday, December 29th 5:20 AM to 6:00 AM EDT. During this time, you will be unable to log into the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at 1-800-975-8729 prior to the maintenance.
Dec 19, 14:12 EST
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.