All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

TRAX Platform   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams are scheduled to be performing maintenance tasks on our servers Saturday, January 27th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 15, 09:15 EST
Our teams will be migrating our servers to new hardware. This maintenance window could impact our clients on the West Coast and Internationally. We are recommending if you have a client event this night, consider printing necessary paperwork out of the TRAX Platform on Friday, February 9th.

During the maintenance time, you will be unable to login into the administrative side of the TRAX Platform. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 18, 18:06 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, February 24th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:02 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, March 31st 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:05 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, April 28th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:06 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, May 26th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:07 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, June 30th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:08 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, July 28th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:11 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, August 25th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:13 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, September 29th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:15 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, October 27th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:20 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, November 24th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance
Posted on Jan 9, 09:21 EST
Our teams will be performing monthly maintenance tasks on our servers Saturday, December 29th 2:00 AM to 4:00 AM EST. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15-minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Posted on Jan 9, 09:22 EST
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018
Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 EST
Verifying - This maintenance has been postponed due to scheduling complexities with our hosting provider. We will update the date and time once available next week.
Jan 19, 15:40 EST
Scheduled - Our teams are scheduled to perform configuration tasks on Sunday, January 21st 2:00 AM to 4:00 AM EST to prepare for a larger maintenance later in February. During this time, you will be unable to login in to the administrative side of the TRAX Platform for a 15 – 30 minute window. Additionally, you and your clients will see a temporary maintenance page when visiting your site.

We apologize for any inconvenience this may cause. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729 prior to the maintenance.
Jan 18, 18:02 EST
Jan 20, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.