The TRAX Platform has returned to expected response times. Additionally, the intermittent site latency and user login issues have been resolved. This will be the last update.
Posted Mar 17, 2023 - 08:06 EDT
Update
The TRAX Platform remains within expected response times. Additional tuning activities will continue this week as we monitor system performance. Next update Friday 3/17 at 8:00 AM.
Posted Mar 14, 2023 - 08:04 EDT
Monitoring
Our team has identified and mitigated issues causing intermittent performance degradation to the TRAX Platform. While the system is currently operating within expected response times, we will continue to monitor system performance to ensure a consistent experience for you and your customers. Our focus will shift to additional tuning activities. Next update Tuesday 3/14 at 8:00 AM EST.
Posted Mar 10, 2023 - 07:59 EST
Update
The system continues to be operating within expected response times. While we work on the remaining open issues, we are closely monitoring performance and latency. Next update 8:00 AM EST tomorrow.
Posted Mar 09, 2023 - 08:01 EST
Update
Our team is continuing to investigate new reports of degraded performance and latency issues. While the system is currently operating within expected response times, our focus continues to be on performance improvements and resolving open issues. Next update 8:00 AM EST tomorrow.
Posted Mar 08, 2023 - 13:20 EST
Update
Our team has identified a few issues that are currently causing some intermittent site latency as well as impacting the ability for some users to log into their sites at this time. These issues are our highest priority and we are working to resolve them as quickly as possible.
Posted Mar 07, 2023 - 15:17 EST
Identified
Our team has identified an issue that is currently causing intermittent site latency and 504 Gateway Timeout errors for some users. This issue is our highest priority and we are working to resolve it as quickly as possible.
Posted Mar 06, 2023 - 11:55 EST
Investigating
Please be advised that we are aware of and actively troubleshooting an issue that is currently impacting the ability of some users to log into their sites at this time. This issue is being treated as our highest priority and our team is working hard to get the problem resolved as quickly as possible.