We are pleased to inform you that the slowness issue has been resolved. Our Technology Team found no further issues overnight. Thank you for your patience during this time.
Posted Nov 14, 2023 - 05:15 EST
Monitoring
The root issue causing system slowness has been resolved. Our Technology Team will be monitoring the application throughout the night. Users should no longer be experiencing slowness in the application. We will send an additional update by 8:00 AM Eastern Standard Time.
Posted Nov 13, 2023 - 19:53 EST
Update
The system slowness is subsiding for today as overall traffic decreases. Our Technology Team is continuing to work with Microsoft to address the root cause of the issue. Users should no longer be affected by slowness in the application. We will send an additional update by 8:00 PM Eastern Standard Time.
Posted Nov 13, 2023 - 15:50 EST
Identified
We are continuing to experience slowness with our application. Our Technology Team has identified the issue within the Microsoft Azure platform and is working with them to implement a solution. Users may still be affected. We will send an additional update by 4:00 PM Eastern Standard Time.
Posted Nov 13, 2023 - 13:53 EST
Update
We are continuing to investigate this issue.
Posted Nov 13, 2023 - 11:34 EST
Investigating
We are currently experiencing slowness with our application. Our Technology Team is working to identify the root cause and implement a solution. Users may be affected. We will send an additional update by 2:00 PM Eastern Standard Time.