The TRAX Platform continues to operate within normal, historical performance ranges. Our teams are continuing to monitor systems performance and will provide updates as needed.
Posted Mar 02, 2020 - 16:10 EST
Monitoring
The TRAX Platform continues to operate within normal, historical performance ranges. Our teams are continuing to monitor systems performance and will provide updates as needed.
Posted Feb 28, 2020 - 16:54 EST
Update
The TRAX Platform continues to operate within normal, historical performance ranges. Our teams are continuing to monitor systems performance and will provide updates as needed.
Posted Feb 28, 2020 - 11:58 EST
Update
The CaterTrax platform continues to operate within normal, historical performance ranges since the system maintenance performed yesterday. Our teams will continue to monitor through the end of the week and will provide updates as needed.
Posted Feb 27, 2020 - 17:53 EST
Update
The CaterTrax platform continues to operate within normal, historical performance ranges since the system maintenance performed yesterday. Our teams are continuing to monitor and will provide updates as more information becomes available.
Posted Feb 27, 2020 - 10:28 EST
Update
The CaterTrax platform continues to operate within normal ranges since the system maintenance performed this afternoon. Our teams are continuing to monitor and will provide updates as more information becomes available.
Posted Feb 26, 2020 - 17:48 EST
Update
We performed systems maintenance earlier this afternoon and have seen performance improvement since that maintenance. We are continuing to monitor and investigate performance. The TRAX Platform is operational.
Posted Feb 26, 2020 - 15:15 EST
Update
Our teams have completed maintenance on our servers and access to the platform has been resumed. Our teams are still actively monitoring and investigating performance. We will keep updating this site as new information becomes available.
Posted Feb 26, 2020 - 14:04 EST
Update
Our teams are currently performing maintenance on our servers. During this time, admins and their customers will be unable to log into your account for up to 15-minutes. Administrators and their customers will see a temporary maintenance window. For real-time updates, check back to this site. As always, our support team can be reached at 1-800-975-8729.
Posted Feb 26, 2020 - 13:43 EST
Update
Some sites may be experiencing slower than average load times, but the TRAX Platform is operational. Our teams are continuing to monitor and investigate performance issues. We will keep updating this site as new information becomes available.
Posted Feb 26, 2020 - 13:20 EST
Update
The TRAX Platform is operational. Our teams are continuing to monitor and investigate performance issues. Some sites may be experiencing slower than average load times. We will keep updating this site as new information becomes available.
Posted Feb 26, 2020 - 11:07 EST
Update
We are continuing to investigate this issue.
Posted Feb 26, 2020 - 08:46 EST
Update
We are continuing to investigate this issue.
Posted Feb 25, 2020 - 15:00 EST
Update
CaterTrax sites are now available but administrators and their customers are continuing to experience degraded performance. At this time we have turned off Master Invoice functionality for all sites. We are continuing to investigate slow load times. We will provide updates here as more information becomes available.
Posted Feb 25, 2020 - 14:02 EST
Investigating
The TRAX Platform is currently experiencing a disruption of service. Our teams are working as quickly as possible to resolve the issue. We will update this site with information as it becomes available. Our Support team is available and is fielding phone calls and emails. We have switched over our phone message to indicate we are aware that there is an open incident.