We are pleased to report after 24 hours of monitoring the incident from yesterday, there has not been any delay or disruption in service for clients or their customers and all sites are performing as expected on the TRAX Platform. We were able to identify the root cause and have taken measures to prevent a future reoccurrence. Thank you for your understanding as teams worked quickly to resolve the issue.
Posted Dec 30, 2016 - 17:12 EST
Monitoring
Over the course of this afternoon, CaterTrax sites experienced intermittent service degradation causing sites to become slow or non-responsive. We believe the issue has been resolved. We are currently documenting the incident and identifying steps to prevent a future reoccurrence. Our Technology Team will continue to monitor the issue for the next 24 hours. Thank you for your patience.
Posted Dec 29, 2016 - 17:40 EST
Identified
The CaterTrax Technology team has identified an issue with our database servers and are currently working on a solution to restore full site functionality as soon as possible. We apologize for the inconvenience, and will be emailing all clients shortly.
Posted Dec 29, 2016 - 15:42 EST
Investigating
At approximately 2:00 PM EST, we are reporting some sites experiencing intermittent disruptions in service . We are working actively on a solution and will update you as we have information. We apologize for the inconvenience and understand how much you rely on our technology to run your business.